Upon arrival you will be greeted at the front desk and asked your name. We will ask you if you would prefer sparkling or bottled water or a glass of wine. We will then ask you to wait in the comfy blue chairs while we notify your service provider that you are here. On the coffee table there will always be an assortment of all the latest magazines and Wi-Fi for your enjoyment. The restroom is located in the back of the spa so just let the staff know if you need to be pointed in that direction!